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If FLY is a non-profit organization, why aren't the t-shirts free?
How are the FLY t-shirts created?
How much of the t-shirt profits go towards the FLY program?
What shipping method do you use?
What if I want a certain t-shirt design on a color shirt that isn't shown?
What materials are the t-shirts made of?
I love your t-shirts, but I can't find my size. What do I do?
When will my order ship?
What printing services do you use?
What payment methods do you accept?
What if my order does not fit or is damaged?
Is this site secure?
Can I add a t-shirt to my order after I checkout?
I never received an order number. How can I know if you received my order?
What is FLY?


If FLY is a non-profit organization, why aren't the t-shirts free?
The FLY Pump Tees company is a division of FLY. The t-shirts are not free because our youth spends their time and money on personally creating these products. Every penny of the t-shirts proceeds go directly into a FLY youth account, and those funds are recycled into the program.

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How are the FLY t-shirts created?
Our FLY tees are individually created at the hands of our talented youth. Each design is carefully constructed for youth, by youth, although people of all ages can sport them anywhere!

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How much of the t-shirt profits go towards the FLY program?
100% of all t-shirt proceeds go towards the FLY program. The profits are used to benefit the youth and their t-shirt production! Continue FLY as we create new products!

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What shipping method do you use?
All FLY tees will be mailed via USPS Standard ground mail. We will be more than happy for overnight your FLY products for an additional shipping fee.

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What if I want a certain t-shirt design on a color shirt that isn't shown?
If you would like to custom order a special-colored FLY tee, we are more than happy to make special arrangements with you. Please send any inquiries or suggestions to store@flyouth.org, and we will be sure to contact you regarding your custom FLY tee!

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What materials are the t-shirts made of?
Our FLY t-shirts are made of 100% Ultraweight cotton. Our designs are screen printed on each tee.

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I love your t-shirts, but I can't find my size. What do I do?
If you can not find your size in the FLY tee of your choice, please contact us immediately at store@flyouth.org, and we will be sure to order your FLY tees in any size you prefer.

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When will my order ship?
Orders will be shipped on Mondays and Thursdays. If, at any time, you would like to change or cancel your order, please shoot us a quick email at store@flyouth.org.

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What printing services do you use?
At FLY, we like to encourage small businesses in the DC metro area. After shopping around various different companies, we have finally partnered with DC Shirt & Print for the production of our t-shirts.

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What payment methods do you accept?
Visa - MasterCard - AMEX - Paypal - Google Checkout

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What if my order does not fit or is damaged?
Orders may be returned or exchanged within 14 days of receipt. If you received the wrong size, please notify store@flyouth.org with your order number and what size you would prefer. If there is a problem with the merchandise, please let us know within 48 hours of receipt of your order and we will give you a return authorization. Exchanges and returns items must be in unworn condition. Send returns and exchanges to: FLY Pump Tees 2021 Martin Luther King Jr. Ave, SE Washington, D.C. 20020

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Is this site secure?
Yes. Any personal information given to Store@flyouth.org will be protected. Your information will not be disclosed to any third parties. Our FLY server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. To help you recognize secure areas of LocalCelebrity.com, a small lock icon will appear in the lower right corner of your web browser. When this icon is present and in the locked position, you know that the information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets layer) encryption.

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Can I add a t-shirt to my order after I checkout?
Of course! If you would like to add a t-shirt to your order BEFORE it ships, please shoot us a quick email at store@flyouth.org specifying which t-shirt(s) you would like to add. We will send you a confirmation email as soon as we receive your request. Also, keep in mind that we ship on Mondays and Thursdays, so if you would like to altar your order in between those times, you are certainly welcome to do so.

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I never received an order number. How can I know if you received my order?
If you successfully placed your order then you will get an email confirmation in your inbox that will include your order number. If you don’t see the email in your inbox, be sure to check your junk mail just in case it got sent there. And if you still don’t see it, contact us and we will check to see if your order came through.

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What is FLY?
Facilitating Leadership in Youth is a non-profit organization that is dedicated to serving the youth of Washington D.C. The after-school program provides mentors and tutoring sessions to youth ages 5-18 in the greater Anacostia area. 100% of the FLY t-shirt proceeds go right back to our FLY youth, so show some support and purchase a t-shirt!

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Last Updated: 6 Dec 2010 14:38:10 PST home  |  about  |  terms  |  contact
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